Why T-Mobile Is Throttling You
Unlike other carriers, T-Mobile enforces strict Daily Brand Caps. Your total message volume across all campaigns cannot exceed a limit determined by your Brand Trust Score. If you are stuck sending slowly or getting errors, you are likely in a "Low Trust" tier.
The "Unvetted" Trap
By default, new brands are often considered "Unvetted," placing them in the lowest tier. Even legitimate businesses can be stuck here until they prove their identity through Secondary Vetting.
T-Mobile Throughput Tiers
Your daily cap is directly tied to your Trust Score (0-100).
| Trust Score | Daily Brand Cap | Status |
|---|---|---|
| 0 - 24 | 2,000 / day | Low Trust (Default) |
| 25 - 49 | 10,000 / day | Medium Trust |
| 50 - 74 | 40,000 / day | High Trust |
| 75 - 100 | 200,000+ / day | Top Tier |
*Sole Proprietor brands are capped at 1,000/day regardless of score.
How to Increase Your Limit
You cannot "negotiate" with T-Mobile. You must follow the formal process to improve your standing.
-
1
Apply for Secondary Vetting
This is the most cost-effective first step. For a one-time fee (~$40), a third party (like Aegis Mobile) audits your business. This often boosts scores from Low to High automatically.
-
2
Correct Brand Data
Before vetting, ensure your Brand Name matches your EIN letter exactly. A data mismatch guarantees a low score.
-
3
Special Business Review (SBR)
If you are a Fortune 500 company or have massive volume needs that vetting didn't solve, you can file an SBR. Warning: This costs $5,000 (non-refundable) and requires extensive documentation.
Check Your Score Potential
Don't pay for vetting blindly. Use our simulator to see what your likely Trust Score is and if it will unlock the tier you need.
Simulate ScoreFrequently Asked Questions
Does unused capacity roll over?
Does AT&T have the same limits?
Is Secondary Vetting guaranteed?
Legal Disclaimer: This content provides general information about T-Mobile 10DLC throughput policies and does not constitute legal advice. Limits are subject to change by the carrier at any time. MyTCRPlus does not guarantee specific throughput tiers or Trust Scores.